top of page

Privacy Policy

​Last updated: 17 June 2025

​

1. Introduction

Intelligentic ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our software services and engage our consulting services.

We are a data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered office is at Hollist Arms, The Street. Lodsworth, Petworth GU28 9BZ United Kingdom.

​

2. Information We Collect

 

2.1 Information You Provide Directly

We collect information you provide when you:

  • Create an account or register for our services

  • Use our software applications

  • Engage our consulting services

  • Contact us for support or inquiries

  • Subscribe to our newsletters or marketing communications

  • Participate in surveys or feedback requests

This may include:

  • Name and contact details (email, phone number, address)

  • Company information and job title

  • Account credentials (username, password)

  • Payment and billing information

  • Communication preferences

  • Any information you provide in support requests or consultations

​

2.2 Information We Collect Automatically

When you use our software or website, we automatically collect:

  • Technical information (IP address, browser type, device information)

  • Usage data (features used, time spent, click patterns)

  • Performance data (error logs, response times)

  • Cookies and similar tracking technologies

​

2.3 Information from Third Parties

We may receive information about you from:

  • Third-party integrations you authorize

  • Payment processors

  • Marketing partners (with your consent)

  • Public databases and social media platforms

​

3. How We Use Your Information

 

We use your personal data for the following purposes:

 

3.1 Service Provision

  • Providing and maintaining our software services

  • Delivering consulting services according to agreed statements of work

  • Processing payments and managing accounts

  • Providing customer support and technical assistance

  • Communicating about your account and services

​

3.2 Business Operations

  • Improving our software and services

  • Developing new features and products

  • Conducting analytics and research

  • Managing our business relationships

  • Complying with legal obligations

​

3.3 Marketing and Communications

  • Sending service-related communications

  • Providing newsletters and product updates (with your consent)

  • Conducting customer satisfaction surveys

  • Marketing our services to existing customers

​

3.4 Legal Basis for Processing

We process your personal data based on:

  • Contract performance: To provide our software and consulting services

  • Legitimate interests: To improve our services, conduct business analytics, and communicate about our services

  • Consent: For marketing communications and non-essential cookies

  • Legal obligation: To comply with tax, accounting, and other legal requirements

​

4. Data Sharing and Disclosure

 

We may share your personal data with:

4.1 Service Providers

  • Cloud hosting providers (data stored in UK/EU data centers)

  • Payment processors

  • Email and communication service providers

  • Analytics and monitoring services

  • IT support and security services

​

4.2 Business Partners

  • Authorized resellers and partners (with your consent)

  • Integration partners where you have authorized connections

​

4.3 Legal Requirements

We may disclose your information when required by law, legal process, or to:

  • Protect our rights and property

  • Investigate fraud or security issues

  • Comply with regulatory requirements

​

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

​

5. Data Security

 

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest

  • Access controls and authentication systems

  • Regular security assessments and monitoring

  • Staff training on data protection

  • Incident response procedures

​

While we strive to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

​

6. Data Retention

 

We retain your personal data for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Fulfill legitimate business purposes

Specific retention periods:

  • Account data: Retained while your account is active plus 7 years after closure

  • Consulting project data: Retained for 7 years after project completion

  • Marketing data: Until you withdraw consent or 3 years of inactivity

  • Technical logs: Typically 12-24 months

 

7. Your Data Protection Rights

 

Under UK GDPR, you have the following rights:

 

7.1 Access

You can request a copy of the personal data we hold about you.

​

7.2 Rectification

You can ask us to correct inaccurate or incomplete data.

​

7.3 Erasure

You can request deletion of your personal data in certain circumstances.

​

7.4 Restriction

You can ask us to limit how we use your data.

​

7.5 Portability

You can request your data in a portable format.

​

7.6 Objection

You can object to processing based on legitimate interests or for marketing purposes.

​

7.7 Automated Decision-Making

You have rights regarding automated decision-making and profiling.

To exercise any of these rights, contact us using the details in Section 12.

​

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze how our services are used

  • Provide security features

  • Deliver relevant content and advertisements

​

8.1 Types of Cookies We Use

  • Essential cookies: Necessary for the service to function

  • Performance cookies: Help us understand how visitors use our services

  • Functional cookies: Remember your preferences

  • Marketing cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent tool.

​

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we do this, we ensure adequate protection through:

  • Adequacy decisions by the UK government

  • Standard contractual clauses approved by the UK authorities

  • Other appropriate safeguards as required by law

​

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will delete it promptly.

​

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending email notifications to registered users

  • Providing notice through our software

Continued use of our services after changes constitutes acceptance of the updated policy.

​

12. Contact Information

 

12.1 Data Controller

Intelligentic Hollist Arms, The Street, Lodsworth, Petworth GU28 9BZ United Kingdom Email: admin@intelligentic.xyz Phone: +44 7365 932863

​

12.2 Data Protection Queries

For any questions about this Privacy Policy or your data protection rights, contact us at: Email: privacy@intelligentic.xyz

​

12.3 Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Phone: 0303 123 1113

  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

​

13. Consent Withdrawal

Where we process your personal data based on consent, you can withdraw your consent at any time by:

  • Updating your account preferences

  • Using unsubscribe links in marketing emails

  • Contacting us directly using the details above

Withdrawing consent will not affect the lawfulness of processing before withdrawal.

​

14. Data Processing for Consulting Services

When providing consulting services, we may process personal data on your behalf as a data processor. In such cases:

  • We will enter into a separate data processing agreement

  • We will only process data according to your documented instructions

  • We will implement appropriate technical and organizational measures

  • We will assist you in fulfilling your data protection obligations

​

15. Automated Decision-Making

We may use automated systems to:

  • Detect and prevent fraud

  • Customize user experiences

  • Analyze usage patterns

We do not make decisions that significantly affect you based solely on automated processing without human intervention.

​

16. Marketing Communications

We may send you marketing communications about our services if:

  • You have given us consent, or

  • You are an existing customer and the communications relate to similar services

You can opt out of marketing communications at any time using:

  • Unsubscribe links in emails

  • Account preference settings

  • Contacting us directly

This Privacy Policy forms part of our Terms and Conditions and should be read alongside them.

bottom of page